The following procedures apply in relation to contracts arranged by HHB Holidays & Travel Ltd as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by hhbholiday.com or other site owned by HHB Holidays & Travel Ltd.
HHB Holidays & Travel is a limited company registered in Bulgaria, whose registered office address is 21 Han Krum , Varna 9000, Bulgaria. Its company Bulstat number is 148033712
HHB acts both as agent and supply of it own vehicles the duly authorised agent of its chosen supplier. The terms and conditions applicable to the contract are those of the supplier or HHB a copy of these terms will be supplied on request.
Status of the Passenger(s) and their agents
The purchaser of the transport services specified in the written confirmation is the other party to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passenger whose name appears on the written confirmation, then that agent or other person is acting as the agent of the passenger.
Booking and payment
Bookings may be made online at one of HHB web sites or by telephone. Where two or more people are included in the same booking, the person making the booking (“the lead name”) shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and the terms and conditions of the nominated supplier on behalf of himself or herself and each member of the party.
Full payment is required at the time of booking. On receipt of such payment,HHB will issue, by email, fax or post the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the ticket and must be presented to the HHB representative for both the outward and return journeys.
All payments made to HHB are non-refundable unless, for reasons beyond its control, HHB cancels the booking.
The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. However there is an exemption for licensed taxis. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.
Shuttles: On shuttles no charge is made for children under the age of two as long as they sit on adult passengers lap. If a child of under two requires a seat they will be charged the full price. For children of two and above a seat must always be booked at the normal price for the shuttle in question.
Taxis and private transfers (other than private coach transfers):All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child ,we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf. If a child seat is provided by the transport company a charge will apply.
We ask that any passengers travelling with a wheelchair advise HHB at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements. We will need to be informed if wheelchairs are folding, manual or include a battery and/or motor. This policy also applies to scooters.
Amendments to bookings
Should you wish to change any details on the written confirmation, please inform us in writing as soon as possible either by email to email@example.com, fax or post se our contact us page.
If notice of the required change is received by HHB at least three days before the date of the relevant transfer as shown on the written confirmation, outbound or inbound as the case may be, an administration charge of €5.00 per booking will be payable before the change is made. Changes made within 3 days of the date of the relevant transfer will be treated as a new booking and a taxi will be charged whether or not this was the choice of transport on the original booking.
• No-show and cancellation less than 60 days prior to travel - no refund.
• Cancellation more than 60 days prior to travel - 50% refund.
• Amendment to booking - 10 lev (€5) subject to availability.
HHB operates a policy of accepting bookings made up to 7 days from the time of departure. We will do our best to accommodate your requirements within this time and, if we do accept your booking we reserve the right to charge, 5.00 euro per booking administration fee.
Baggage allowance and declaration
All baggage must be clearly labelled with the owner’s name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage (i.e. one suitcase and one piece of hand luggage). If a passenger requires carriage of baggage in excess of this allowance (e.g. skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. HHB reserves the right to make a charge for excess baggage, which must be paid prior to transportation, or to refuse carriage of the excess items.
Conditions of carriage
The nominated supplier, its drivers and appointed agents, including HHB, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.
Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted unless express permission has been given by the driver.
All vehicles used by HHB are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by the nominated supplier or by HHB will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to you.
Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire nor that it will reach its destination on time. Neither the nominated supplier nor HHB will incur any liability in the event of such a delay.
HHB and our nominated suppliers overseas will endeavour to monitor for any flight delays affecting arrival transfers. Whilst ever effort is taken to monitor such situations we do ask that HHB are advised of any new estimated arrival times when available (and if practical) so that services can be rescheduled accordingly . Shared shuttle clients encountering a fight delay will normally be reallocated to the next available service to their resort subject to availability.
If the arrival flight is diverted, we recommend that you contact HHB or our nominated supplier via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, an additional charge maybe applied.
Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of booking.
As agents for the nominated supplier, HHB accepts no liability for the failure of the nominated supplier to perform the contract or for any other incident in connection with the contract.
We will, nevertheless, do all we reasonably can to ensure that the transfers are completed in accordance with the contract.
HHB will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel. We will not agree to any refund or compensation claims resulting from any service failure if passengers do not adhere to the procedures stated.
Our nominated local supplier will endeavour to carry shared shuttle passenger(s) with the minimum discomfort and inconvenience to his/her specified destination providing that this is a Tourist Board registered hotel, apartment or other Tourist Registered facility with full address. However circumstances beyond our control may prevent the achievement of this responsibility.
The following are examples of circumstances which are not within our control:
In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience for other passengers.
If the nominated supplier were to fail for any reason within their/our control to deliver passengers to their confirmed destination, we will endeavour to provide a suitable replacement. Any reimbursement made by HHB for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
IN THE UNLIKELY EVENT OF A COMPLAINT
HHB take all customer service matters very seriously. If you are not satisfied with any element of the service provided we ask that you contact HHB in writing within 28 days of the date of the transfer so that any issues can be investigated. Details must be received either by fax, email at firstname.lastname@example.org or by post . All feedback must be received in writing and no verbal statements can be accepted. We do endeavour to resolve any complaints received in writing within 28 days where possible
Interpretation and application of these Terms
The terms which apply to the contract between the supplier and the lead name and his party are those of the supplier, a copy of which is available on request. If there is any conflict between these Terms and those of the supplier, then the latter will apply.